As mandated by the Older American's Act, the mission of the Long-Term Care Ombudsman (LTCO) is to seek resolution of problems and advocate for the rights of residents of long term care facilities with the goal of enhancing the quality of life and care of residents.

The primary purpose of the Long-Term Care Ombudsman Program is to improve the quality of life, care, and environment of long-term care residents.

The Ombudsman Program specifically assists consumers of long-term care services. The Ombudsman works with the resident to seek resolution of concerns or complaints related to the provision of long-term care services.